SafeCX: a framework for safe customer experience in omnichannel retailing
- Creator: Rahman, Syed Mahmudur , Carlson, Jamie , Chowdhury, Noman H.
- Resource Type: journal article
- Date: 2022
Transformative service research at the BoP: the case of Etawa goat farmers in Indonesia
- Creator: Dean, Alison , Indrianti, Nur
- Resource Type: journal article
- Date: 2020
Customer engagement behaviours in social media: capturing innovation opportunities
- Creator: Carlson, Jamie , Rahman, Mohammad , Voola, Ranjit , De Vries, Natalie
- Resource Type: journal article
- Date: 2018
Power, resource dependencies and capabilities in intercultural B2B relationships
- Creator: Malik, Ashish , Ngo, Liem Viet , Kingshott, Russel P. J.
- Resource Type: journal article
- Date: 2018
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model
- Creator: O'Cass, Aron , Carlson, Jamie
- Resource Type: journal article
- Date: 2012
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
- Creator: Carlson, Jamie , O'Cass, Aron
- Resource Type: journal article
- Date: 2010
Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
- Creator: Dean, Alison M. , Rainnie, Al
- Resource Type: journal article
- Date: 2009
Rethinking customer expectations of service quality: are call centres different?
- Creator: Dean, Alison M.
- Resource Type: journal article
- Date: 2004
An exploratory perspective of service brand associations
- Creator: O'Cass, Aron , Grace, Debra
- Resource Type: journal article
- Date: 2003